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Work Order Information

 

Full Service Property Management wants you to know that we understand that when items stop working, it can be extremely uncomfortable and inconvenient.  We will always do our best to address issues as quickly as possible.

 

Before submitting your work order, please be sure to review the guidelines provided. 

 

  • ALL maintenance requests MUST be submitted via this form. 

    • The easiest method is to click the link below and submit your request electronically.  You will simply complete the form and press “send”.  We will receive the information within minutes and can begin processing the request. 

    • You can also print the form at the bottom of the page, complete it by hand, and then fax or deliver it to our office.

 

  • If this is an emergency, complete the form AND call Michelle at 863.528.3123.  If Michelle does not answer, you MUST leave a message as they are checked on a regular basis.  You should receive a call back within 30 minutes.  If you are not contacted within 30 minutes of leaving your message, please try again to ensure that we have received the correct information.  If you leave a message, be sure to leave a phone number where we can reach you.

 

  • You are welcome to call Michelle regarding necessary repairs/issues at any time.  However, only emergencies will be responded to after hours or on the weekends.  If it is not an emergency, submit the form and Full Service Property Management will be in touch with you within 24-48 business hours to make arrangements.  Remember, you must submit the form under ALL circumstances.

 

An emergency is defined as a situation that is threatening to life, health, or the well-being of the property.

 

The following are basic guidelines regarding what constitutes and emergency situation:

 

  • Any fire or flames:  Contact the fire department (911) immediately - Notify FSPM as soon as possible.

  • A/C Repair:  Although we do place these at the top of our list, an AC issue is not considered an emergency.  However, we are usually able to address AC issues Monday-Saturday 9am-5pm.  Give us a call after completing the form, and we will do our best to address it immediately.

  • Heater Repair:  If the outside temperature is falling below 40 degrees, a heater issue will be considered an emergency.  Otherwise, we will make the same efforts with heater issues as we do with AC issues, so let us know immediately and we will do what we can.

  • Clogged toilet or drain:  This is not an emergency.  Per your lease agreement clogged plumbing is the tenants’ responsibility.

  • Leaking toilet, faucet, etc.:  Unless the house is flooded, this is not an emergency situation.  Shut off the valve providing water to the leak to prevent any damage.  You must prevent damage to the home, so you may need to place a bucket under a leak until a repair can be made.

  • Broken doorknob, lock, or window:  This is only an emergency, if tenant is unable to secure the house.  Otherwise, tenant must take temporary measures to secure the property until the repair can be made.

  • Water heater:  This is not an emergency.  Tenant must use temporary measures until the repair can be made.  Like the HVAC (AC and heat), we will put this issue at the top of our list.

  • No electricity:  This is only an emergency if: Tenant has called the electric company and found that it is not the responsibility of the electric company AND Tenant has checked all of the breakers in the home by switching them each off and then back on, as well as resetting ALL GFI outlets in the home.  If the electric is out in part of the home, it is not an emergency.  If a switch or outlets begins to smoke or smell, remove all plugs and turn off the switch.  Turn off the associated breaker as well.  If necessary, call the fire department (911).

 

Although inconvenient, the following are NOT considered emergencies:

 

  • Refrigerator, washing machine, dryer, dishwasher, oven not working

  • Locking yourself out of the house

  • Pest control (Tenant responsibility per your lease agreement)

  • Damaged screens

 

Again, if you are unsure if it is an emergency, please complete the form and follow-up with a phone call.  If it is an emergency, you will be contacted promptly.  Otherwise, Full Service Property Management will contact you within 24-48 business hours.

 

 

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